Hours & Info

Surgery Hours and Appointments

The Surgery doors are open Monday to Friday 8.30am until 6pm. The telephone lines are open from 8.30am – 6.00pm. To make an appointment, please telephone during these hours. Appointments are available each morning and afternoon, Monday to Friday. If you wish to be seen on the day you phone, please ring as early as possible and be prepared to speak to a health care professional who will ensure you receive the appropriate care.

If you are unable to keep an appointment, please let us know.

Our reception staff are available to help you from 8.30am – 6.00pm Monday to Friday.

We are now able to offer additional appointments between 6.30pm – 8.30pm one evening per week and 8.30am – 11.30am Saturday morning for those people who find it difficult to attend during normal surgery hours.

In addition you may book an appointment with a doctor through this website, by using Emis Access or via Patient UK (please see the Contact page for the internet addresses). Evening and Saturday morning appointments cannot be booked via the internet; please contact a receptionist for these.

Registration and Practice Area

Patients living in the City, and those in the villages of Milton, Girton, Newnham and Histon may register with the practice and may register with a partner of their choice. Patients are required to complete the appropriate registration documents.

Patients may see any of the doctors they choose. For recurring conditions it’s probably better to see the same doctor. In an emergency the doctor of your choice may not be available – you will be offered an alternative.

Parking and Wheelchair Access

A limited number of car and cycle parking spaces are available behind the surgery – as a priority for elderly and disabled patients. There is street parking in the adjacent residential streets

Wheelchair access is via the side door.


Consultations are booked at 10 minute intervals. The medicine we practice is increasingly complicated. In order to protect you (so that the doctor makes the right decisions) and in order not to delay the patients after you, we ask that you restrict consultations to ONE medical condition, rather than expect to have a number of unrelated problems dealt with at once.

Speaking to the Doctor or Nurse on the Telephone

If you wish to speak to the doctor on the telephone, please phone between 8.30am – 9.00am.

If you wish to speak to the nurse on the telephone, please phone during normal surgery hours.

If the doctor or nurse is unable to take your call the receptionist will arrange for you to be called back.

Medical Services and Clinics available at the Surgery

  • Minor Surgery
  • Minor Illness Clinic
  • Contraception & Emergency Contraception
  • Maternity care
  • Cervical smear screening
  • Cryotherapy/Wart treatment
  • Diabetic Clinic
  • Asthma Clinic
  • Healthy Heart Clinic
  • Well Baby and Childhood Immunisation Clinic
  • Travel Clinic
  • COPD Clinic
  • Minor Injury Services
  • Influenza and Pneumococcal Immunisation Clinic
  • Blood Taking Service
  • Intra-Uterine Contraceptive Device Fittings
  • Smoking Cessation advice

Home Visits

Home visits are extremely time consuming. Since medical resources are scarce the NHS, via the Cambridge City Primary Care Trust, has rightly said that these should be restricted to those who are seriously ill and unable to travel (lack of transport is not a reason).

If you feel your condition warrants a home visit, please telephone before 10.30am. If you wish to speak to a doctor or nurse, please telephone and leave a message, your call will be returned.

Repeat Prescriptions

Your doctor may want you to have repeat medication during the period between consultations. In this case you can order a repeat prescription by coming into the surgery, or by submitting a written request. Repeat prescriptions can only be requested in writing. We do not accept requests over the telephone. If you wish to enclose a s.a.e. with your request, your prescription will be posted back to you (please allow 2 working days for requests to be processed), otherwise your repeat prescription can be collected within 48 hours. We do not dispense medicines at the surgery, so your prescription should be taken to a pharmacy.

It is now possible for the surgery to send prescriptions electronically to local pharmacies. You need to order your repeat medications in the usual way, but then you will be able to collect your medications directly from the pharmacy. You can set this up by speaking to your pharmacist or a Red House Surgery receptionist. Please note that certain drugs, e.g. ‘controlled drugs’ cannot be sent electronically. Most local pharmacies collect these prescriptions from us but please check if this is likely to affect you.

Some of our local chemists run a ‘prescription collection service’. If you order your prescription at the surgery it will be collected by the chemist and made up ready for collection at the pharmacy of your choice. This saves you the extra trip to the surgery to collect the prescription and take it to the chemist. Please ask at the surgery for more details.

When the Surgery is Closed

If you need medical help when the surgery is closed, you can contact NHS 111. For further information please Click Here.

The Cambridge City Primary Care Trust commission the out of hours service for our patients and so if you need to be seen out of surgery hours, you may be asked to attend the emergency Medical Centre, Union Lane, Cambridge, CB4 1PT. If you require further details of primary medical services in the area, you should contact the Cambridge City Primary Care Trust directly. Their address is Lockton House, Clarendon Road, Cambridge CB2 8FH Tel: 01223 725400.

Training Practice

We are committed to teaching both undergraduates and doctors in training. On occasions, you may be asked to allow medical students to sit in with your doctor, or you may be seen by a fully qualified doctor undergoing higher training.

Patients’ Rights and Responsibilities

You have a right to the best medical attention available according to clinical need, free at the point of use. All our (many thousand) patients have the same rights and demand is high. If you make an appointment that you cannot keep PLEASE let us know so that another person may benefit.

As responsible employers we have duties to protect our staff in their working environment. Any patient who is abusive – either verbally or physically – to our staff will be summarily removed from our list and the Police informed.

Any questions regarding our surgery policies or procedures, should be addressed to the Practice Manager, Miss Caroline Mason MCMI.

Information held about you by the practice

In order to manage and plan within the NHS and to provide the best possible standards of health care, it is necessary for us to store information about patients of both an administrative and clinical nature. We send some basic non-personal information to the Health Authority and other Trusts responsible for patient care. The data protection act 1998 safeguards the information held about you such that complete confidentiality is preserved in using it to help care for your health.

Making a Comment, Suggestion or Complaint

If you would like to make a comment or suggestion about our service please write to, or ask to speak to, Miss Caroline Mason MCMI, Practice Manager, or your own doctor.

Problems that can be dealt with at the Pharmacy

  • Cold Sores
  • Conjunctivitis (eye infection)
  • Constipation
  • Coughs & Colds
  • Diarrhoea
  • Earache
  • Emergency Contraception
  • Hayfever
  • Headache
  • Headlice
  • Impetigo
  • Indigestion
  • Nappy Rash
  • Nasal Congestion
  • Ringworm
  • Runny Nose
  • Skin Infections
  • Sore Throats
  • Temperature
  • Threadworm
  • Thrush

Your local Pharmacy can see you today. Please ask the receptionist for a self-referral form.

Problems that can be dealt with by the Practice Nurse

  • Asthma *
  • Blood Pressure Check
  • Blood Tests
  • Cervical Smears (Pap Test) *
  • Contraceptive Advice
  • Diet Advice
  • Dressings
  • Ear Syringing
  • Emergency Contraception
  • Mens Health
  • Minor Injuries
  • Pregnancy Testing
  • Pill Check (Contraceptive)
  • Pill Start (Contraceptive) *
  • Removal of Stitches (Sutures) or Clips
  • Travel Advice *
  • Sexual Health Screening *
  • Swabs
  • Urine Testing
  • Vaccinations

* double appointments

Some of the Practice Nurses can also deal with the following:-

  • Contraceptive advice
  • Coughs & colds
  • Ear infections
  • Eye infections
  • Dietary advice
  • Minor illnesses
  • Rashes
  • Sore throat
  • Smoking cessation
  • Stomach upset
  • Vaginal infection

Problems that should be dealt with by a Doctor

This list is an example of what the Doctor can deal with and in no way is it exhaustive:

  • Abortion/Termination Advice
  • Anxiety/Panic Attacks
  • Asthma
  • Breast Examination
  • Circulation Problems
  • Depression
  • Diabetes
  • Epilepsy
  • Eye Problems
  • Heart Problems
  • Joint problems
  • Mole Checks
  • Skin Infections
  • Sexual Dysfunction
  • Sports Injuries
  • Testicular Examination

Self- Referral Service


DynamicHealth Service offers easy and direct access to physiotherapists regarding problems relating to muscles, joints and nerves.

They can be contacted between 08:15am and 5pm Monday to Friday on 0300 555 0210 (local call charges apply). Please be aware they do experience high call volume on this line, so do try again if the line is engaged. Alternatively try another time or complete the self referral form below.

Click the links below for more information:

physio advice line self referral form sept 2018

Physio Advice Line