Clinical System Change – Emis to SystemOne

On December 6th Red House surgery changed its clinical system from EMIS to SystmOne. Please be aware of the interruption to the service as we are on a new system and gradually transferring information

So why the change?

Despite GP Systems of Choice (GPSoC) we had been under considerable pressure for some time to change, it was increasingly obvious both we and our patients were being disadvantaged as our out-of-hours provider, district nurses, diabetic clinic and even the local A&E department were either using or had access to SystmOne patient records.

So, we have made our choice and we hope to build a new relationship with SystmOne, and we hope the relationship will be as positive as the one with EMIS has been. I’ll keep you updated how the changeover goes.

How does this affect you as patients?

We will still continue to provide the high standard level of service you are used to. To minimise disruption during the change there are some things for patients to know:

  • Telephone lines: We are open and accepting queries as usual.
  • Appointments: We are accepting online queries as usual.
  • Prescriptions: We are accepting prescriptions requests as usual.
  • Registrations: We are accepting new patients as usual but we have a significant delay in processing registrations due to the system migration. Please be aware that if you applied any time after 6th December, you might have not been registered yet.
  • Patient Access / NHS App: Patient Access app was deactivated on 6th December. NHS app should still work. If it does not, you will need to completely uninstall it from your phone (wipe erase it) and then reinstall it. If it is still not working, you will need to come to the surgery with a proof of ID so that we can verify your identity. The new application will be Airmid and/or NHS App.

Last update: 29 December 2023