How to raise concerns or complaints

We hope that most problems can be sorted out easily and quickly, often at the time they arise and directly with the person concerned.

If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days, or at most a few weeks; this will enable us to establish what happened more easily.

If it is not possible to do this, please let us have details of your complaint:

  • within 12 months of the incident that is the cause of the problem, or
  • within 12 months of discovering that you have a problem.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of patient medical confidentiality. If you are complaining on behalf of someone else, we have to be assured that you have his or her permission to do so. We will require a note, signed by the patient concerned, giving us consent to discuss the complaint with you, unless they are incapable of providing this due to illness.