Recorded phone calls

It is the policy of the surgery to record all telephone calls coming into and going out of the practice. It is important to record calls so we can monitor and improve the service we provide, and investigate complaints and incidents with accurate information. This contributes to the safety of the care you receive and the accountability of individuals within the practice.

Recordings are stored securely by our telephone provider ‘Daisy Communications’ and only accessed and listened to by authorised personnel within the surgery when necessary.