You have a right to the best medical attention available according to clinical need, free at the point of use. All our (many thousand) patients have the same rights and demand is high. If you make an appointment that you cannot keep PLEASE let us know so that another person may benefit.

As responsible employers we have duties to protect our staff in their working environment. Any patient who is abusive – either verbally or physically – to our staff will be summarily removed from our list and the Police informed.

Any questions regarding our surgery policies or procedures, should be addressed to the Business Manager, Miss Caroline Mason MCMI.

The Red House Surgery is committed to providing a safe, comfortable environment where the safety of patients and staff is of paramount importance. A key issue to be addressed is the need for patients experiencing consultations, examinations and investigations to be safe and to experience as little discomfort and distress as possible. If you wish for a chaperone to be present during a consultation, please ask the doctor or nurse. This can be somebody that you know (an “informal” chaperone) or a trained member of staff at the surgery (a “formal” chaperone).

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

The Red House Surgery is registered with the Care Quality Commission.

The practice had a scheduled inspection on 24^th March 2022, published 24th May 2022

Our overall CQC Rating is ‘Good’

The practice Leads for CQC standards in the practice are:-

Dr Diego Ramos
Dr Sam Kapadia-Miller
Dr Benita Dhanasekaran

Barbara Caldwell, Business Manager

If you have any questions regarding the practice and CQC, please contact Barbara Caldwell, Business Manager.

Please view the full report here: CQC inspection Report [PDF]

Last update April 2025

Please click here to read the Red House Surgery Statement of Purpose