Instead of contacting the surgery to book a GP appointment for yourself, we now ask that you send in a contact form (see the ‘Contact us online’ link below) to tell us about why you need to see or speak to a doctor.
The information you put on this form will be read by a doctor who will then either contact you directly to find out more about your problem, or offer you an appointment; or they may ask a receptionist to book a routine appointment for you. Alternatively, the doctor may recommend that you go to a community pharmacist who can diagnose and recommend treatments for minor conditions, or the doctor may send you useful information about your problem, if they think this is the most helpful approach for you.
If you need a nurse appointment you can still book this by telephoning reception on 01223 365555.
*For patients registered with the Red House Surgery or ARU Medical Centre only
The contact form is open Monday to Friday (excluding bank holidays) for online requests between 08:00 and 15:00. Sometimes, due to high demand and if capacity is reached, patient contact form may close earlier than 15:00. However, if your request is medically urgent for that day, please do ring the surgery and speak to reception.
Our phones are open from 08:30 – 18:00. After 18:00 please call NHS 111 or in the event of a medical emergency at any time, dial 999.
If you are given a face-to-face with a GP or nurse, please come to the side door of the surgery (up the ramp) and speak to the receptionist through the intercom. If you have a cough or other respiratory symptoms – please wear a face covering.
Non-urgent advice: Recorded phone calls
It is the policy of the surgery to record all telephone calls coming into and going out of the practice. It is important to record calls so we can monitor and improve the service we provide, and investigate complaints and incidents with accurate information. This contributes to the safety of the care you receive and the accountability of individuals within the practice.
Recordings are stored securely by our telephone provider ‘Daisy Communications’ and only accessed and listened to by authorised personnel within the surgery when necessary.