Email Security

The Red House Surgery’s previous email address [email protected] was disabled on 9th May 2022. This email address was the victim of an IT security breach by way of a phishing email attack in May 2022. If you have received any emails from this address since 6:00am on 9 May please delete them, and do not click on any links, or open any attachments that you may have been sent. 

We take our cyber security very seriously and make every effort to protect ourselves from this type of breach, which is very rare. This breach was investigated by NHS IT teams both locally and nationally and we have subsequently put additional IT security measures in place. We do understand that patients will be concerned, and we would like to reassure you that this issue only relates to this email account, and not to our medical record systems.

To contact us now please use our online form for medical and/or admin queries Florey (; this is to improve our online security for patients. Our email address is now reserved mainly for secure communication from other clinical providers. Please see below for how we have increased our email security when communicating with patients.

Email Encryption

Encryption is an additional security tool which means users can communicate securely to any type of email account.

There are occasions when we need to email you (fit notes, copy of notes etc) and we will email you from our secure NHSmail but unless you have a secure email address, we need to encrypt it with the NHS software and that is called egress. Egress – Human Layer Email & Data Security Software.

When we send you an email (with personal information in it) you will need to register for a FREE egress account and once you have done this you can log in for any future emails.

We know this is an additional step but we need to make sure the personal information we share with you is secure. Please follow our user guide.

Email encryption example:

Last update May 2022